After what looked to be a train breakdown on the Calais to Folkestone route, many passengers were left trapped for several hours within the Channel Tunnel.
Footage showing passengers of the Eurotunnel Le Shuttle leaving their vehicles and entering an emergency service tunnel has surfaced.
Eventually, they were put on a different train and sent to the Kent terminal at Folkestone.
According to a Eurotunnel official, operations are again back to normal.
Le Shuttle said that the situation on Tuesday night started when the train’s sirens went off and that this needed to be looked into.
According to a spokesperson, these occurrences are uncommon but not extraordinary and far more often on trains hauling vehicles than private automobiles.
“The Shuttle was examined after being brought to a controlled halt. After that, we moved the people on board to another shuttle via the service tunnel [which is there for just that reason] as a preventative step for their safety and comfort, “added the spokeswoman.
We took them to the passenger terminal building, where food and drink were available; then, we slowly brought out the original shuttle to take them back to their cars.
According to Birmingham resident Sarah Fellows, 37, the service tunnel was “terrifying.”
“It was like a catastrophe movie,” she continued. Without knowing what was going on, you were simply marching into the abyss. We had to all remain in this lengthy line below the surface.
Another woman traveling alone was having a panic attack, and two women wept in the tunnel.
“Several folks were freaking out about being down in the service tunnel; it’s kind of a bizarre location,” claimed another passenger who wished to remain unnamed. So we spent at least five hours stranded there.
At 20:22 BST (19:22 GMT), all passengers aboard the train were shifted “in accordance with safety standards and as a comfort measure,” according to Le Shuttle.
Before 17:45, a passenger phoned the BBC to report being aboard the train that had stopped. The passenger reported that the public address system was malfunctioning and there was inadequate communication.
Later, a Le Shuttle representative said that the Folkestone side had little passenger traffic.
Four extra trains were added from Calais to Folkestone overnight to address the incident-related backlog.
However, Calais-bound passengers were urged not to visit the port on Tuesday night.
“Due to the earlier train fault, we advise you not to travel to the terminal tonight,” Le Shuttle added. “Please arrive after 6 am tomorrow.”
Between Folkestone and Calais, the service provides transportation for people and their automobiles.
It features the longest underwater portion of any tunnel in the world, measuring 23.5 miles (37.9 km).
The shuttle was stopped with roughly 100 automobiles on it.
Le Shuttle promised to contact each passenger directly to set up reimbursement.
Have a tip we should know? email@example.com