American Airlines Apologizes for not Refunding Family’s Tickets After their Daughter Death

kim kardashian

The Cantrell family faced one of the toughest moments a family can bare; the passing of a child. Last fall, 9-year-old Madison Cantrell passed away after she suffered from a deadly asthma attack.

The Cantrell family, who usually travels to North Carolina every year, decided that the trip would have to be cancelled because of these hard times, and the trip would bring back some hard memories for the family.

Madison’s mother, Felicity told NBC 5, “Emotionally, I couldn’t go back there this year without her,” and “It would never be as much fun without her.”

Although the family decided not to travel to their usual destination, American Airlines, the carrier the family chose to use this year, would not let the family refund the tickets they had purchased in advance.

The flight company exclaimed, “The ticket purchased is non-refundable so we cannot offer a refund, issue a travel voucher, or transfer this ticket to another person.” They then went on to state their “sincere condolences,” but “determined the request does not meet our exception requirements.”

Felicity was severely upset with the companies response and decided to share the story on Facebook, where people could not believe what they were reading.

Felicity writes, “This is not about the money. Clearly, this has struck a chord with people. We can’t be the only family this has happened to. I know that I would never write this to someone. I don’t know how someone could send this to another family. I would never want to be treated that way and I would hope no one would ever treat anyone else that way.”

The Airline was broadcasted and called out for their actions and lack of understanding. They decided to reach out to the family and NBC 5 as well where they apologized and stated, “We extend our deepest sympathies to the Cantrell family on the loss of their daughter, Madison. We fully refunded Madison’s ticket last night and apologized to Mrs. Cantrell for not doing so immediately when she first contacted us.”

Even though flight companies like American Airlines have strict cancellation policies, the companies’ initial actions have been called harsh and despicable to a lot of people.

Photo By: RushHourDaily

Have a tip we should know? tips@rhd.news

Uncategorized

Most Read

  1. News
    Pandora Papers Financial Leak Shows Us the Secrets of the World’s Rich and Powerful
    3 years ago
  2. Health
    US Supreme Court Rejects J & J TALC Cancer Case Appeal
    3 years ago
  3. Lifestyle
    9 Habits that Drain your Daily Focus and How to Avoid Them
    3 years ago
  4. BUSINESS
    Women’s Demand for Shapewear – the big Trends
    3 years ago
  5. BUSINESS
    Valentino Launches its Cosmetics Line
    3 years ago
  6. Health
    US Promises to Share 60 million Doses of AstraZeneca Vaccines
    3 years ago
  7. Health
    UK Offers Aid Amid Surging COVID-19 Cases in India
    3 years ago
  8. Sports
    Thousands of fans welcome Charlton funeral cortege at Old Trafford
    7 months ago
  9. News
    Brit left fighting for life after train derails in Argentinia
    7 months ago
  10. BUSINESS
    Dubai faces down airline rivals with $50 bln jet orders
    7 months ago
  11. Sunak
    UK’s Sunak brings back Cameron, sacks Braverman
    7 months ago
  12. Sports
    Man United’s Hojlund, Eriksen withdrawn from Denmark team duty
    7 months ago
  13. Health
    Autumn Sneezing Syndrome is on the rise… here’s what you can do
    7 months ago
  14. Canada
    Canada beat Italy to win Billie Jean King Cup for first time
    7 months ago

Follow @rushhourdaily: