Comcast is one of the biggest cable providers in the United States, which is why many are surprised by the lack of professionalism from the company after a customer’s name was changed from Ricardo to “A-hole” on his bill.
Lisa Brown contacted Elliot.org, and provided proof that Comcast called her husband, Ricardo, an “A-hole.” Brown believes that the name-calling is in response to a customer service call that she had recently had with the service provider.
Brown has been with Comcast for two years now, and planned to continue using the service, but in a recent turn of events she had to see if she could cut her bill because of financial difficulties. She was transferred from a customer service representative to a retention specialist who kept trying to keep Brown on her current plan, and make her sign an additional two-year contract with the company.
Brown says that the incident could have resulted because, “It could have been that person was upset because I didn’t take the offer.”
Since the incident was reported, Comcast is investigating further into the claim, and a senior representative told Elliot.org, “We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change. We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation.”
Since the incident happened, Brown told the blog that Comcast has called and has offered her a two-year refund, and along with the investigation they plan on firing the employee who is responsible for the name change.
If you work in customer service you may deal with customers who may not agree with you or may see things differently, but you are also a representative of the company. This employees actions resulted in the lose of their job, and the company had to reimburse the client because one disgruntled employee decided that enough was enough.
Photo Credit: AP
